Contact Us

Before You Call

Locked out of your account? Need to make changes to your health insurance? Our Frequently Asked Questions page offers answers to common questions.

Questions about Free or Low-Cost Washington Apple Health (Medicaid)

Apple Health is the name for Medicaid in Washington. Apple Health is free or low-cost health insurance coverage for those who qualify. Covered services include primary care, emergency visits, maternity services, pediatric care, dental services, vision care, prescription medications and more. 

For questions about your Apple Health eligibility, coverage claims, or billing, contact the Washington State Health Care Authority.

 

Washington State Health Care Authority (HCA)

PO Box 45531

Olympia, WA 98504

Phone: 1-800-562-3022

Email: [email protected]

Online: Secure web form

Local Assistance: HCA Community-Based Specialists

Business Hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)

Contact Customer Support

Have questions we didn't answer? Contact Customer Support.

Phone: 1-855-923-4633

TTY/TDD: 1-855-627-9604

 

Business Hours

Monday through Friday: 7:30 a.m. to 7:00 p.m.

December 10: 10:00 a.m. to 2:30 p.m.

December 15: 7:30 a.m. to midnight

January 14: 10:00 a.m. to 2:30 p.m.

January 15: 7:30 a.m. to midnight

 

Holidays

Thanksgiving/Native American Heritage Day: Closed

Christmas (December 26): Closed

New Year's Day (January 2): Closed

 

If you’ve already contacted Washington Healthplanfinder regarding an issue with your application, please be aware that it may take time to review your issue.

You have a right to information in your language. This is why we provide support in more than 200 languages. You can ask for an interpreter by phone, find support in your area by language or request translated materials. These services are free to you.

Medicare Coverage Questions

Medicare is available to those who are  64 years and 9 months of age or older and eligible. Contact Medicare directly for questions about your coverage options. Get free assistance with Medicare services.

Phone: 1-800-562-6900

Problems with an Insurance Company

Appeals

You have the right to request an appeal if you think your eligibility decision is wrong. Learn about appealing an eligibility decision.

Phone: 1-855-859-2512
Email: [email protected]

Report Compliance Concerns or Suspected Fraud

Phone: 1-844-586-9350
Email: [email protected]
Mail: PO Box 1757, Olympia, WA 98507

Tribal Liaison