Contact Us
Before You Call
Locked out of your account? Need to make changes to your health insurance? Our Frequently Asked Questions page offers answers to common questions.
Apple Health is the name for Medicaid in Washington. Apple Health is free or low-cost health insurance coverage for those who qualify. Covered services include primary care, emergency visits, maternity services, pediatric care, dental services, vision care, prescription medications and more.
For questions about your Apple Health eligibility, coverage claims, or billing, contact the Washington State Health Care Authority.
Washington State Health Care Authority (HCA)
PO Box 45531
Olympia, WA 98504
Phone: 1-800-562-3022
Email: [email protected]
Online: Secure web form
Local Assistance: HCA Community-Based Specialists
Business Hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
Contact Customer Support
Have questions we didn't answer? Contact Customer Support.
Business Hours
Hours: Monday to Friday, 7:30 a.m. to 7:00 p.m. (except for the following dates)
- Native American Heritage Day / Thanksgiving (November 28-29): Closed
- Saturday, December 7: 10:00 a.m. to 2:00 p.m.
- Friday, December 13: 7:30 a.m. to 8:00 p.m.
- Saturday, December 14: 10:00 a.m. to 2:00 p.m.
- Sunday, December 15: 9:00 a.m. to 5:00 p.m.
- Tuesday, December 24: 7:30 a.m. to 3:00 p.m.
- Christmas (December 25): Closed
- Tuesday, December 31: 7:30 a.m. to 3:00 p.m.
- New Year’s Day (January 1): Closed
- Saturday, January 11: 10:00 a.m. to 2:00 p.m.
- January 15: 7:30 a.m. to midnight
- January 20: Closed
If you’ve already contacted Washington Healthplanfinder™ regarding an issue with your application, please be aware that it may take time to review your issue.
You have a right to information in your language. This is why we provide support in more than 200 languages. You can ask for an interpreter by phone, find support in your area by language or request translated materials. These services are free to you.
Medicare Coverage Questions
Medicare is available to those who are 64 years and 9 months of age or older and eligible. Contact Medicare directly for questions about your coverage options. .
Phone: 1-800-562-6900
File a complaint online with the Office of the Insurance Commissioner.
Phone: 1-800-562-6900
You have the right to request an appeal if you think your eligibility decision is wrong. Learn about appealing an eligibility decision.
Phone: 1-855-859-2512
Email: [email protected]
Phone: 1-844-586-9350
Email: [email protected]
Mail: PO Box 1757, Olympia, WA 98507
Email: [email protected]
